Skip to main content

Frequently asked questions

 

Frequently asked questions

 

Frequently asked questions and answers offer you a quick solution to any problems you may encounter while shopping online.

 

1. Frequently asked questions about the order

 

  • The online store requires me to enter a tax number. Can I make a purchase as a natural person?

    Of course. The Work Foxx online store is intended for legal and natural persons. The field for entering the tax number is optional and you can skip it.

 

  • What is the status of my order?

    No worries! If you have received an order confirmation by e-mail, this will be with you soon. We'll send you an email when the products you've ordered have been shipped, or when updates on the status of your order are available. You will also find the tracking number there.

 

  • My discount code is not working, what can I do?

    If your discount code is not working, please check the following:

    - validity or code timeout;
    - restriction of the code to specific products or sales segment;
    - you must confirm the code after entering it.

    Still having problems? Contact info@work-foxx.com.

 

  • Can I use multiple promo codes/coupons on my order?

    Promotional codes can only be used once per purchase, unless otherwise stated. You can only use one promotional code per order.

 

  • Which size should I choose?

    In general, it is best to start with the size you usually choose, or to help yourself with the documents that come with each product. If you are not sure which size will suit you best, please email us so we can give you further advice. If the product does not suit you, we will be happy to exchange it if it is in stock. All our products are made according to European standards. Thus, the European size scale is used for size selection.

 

  • Can I change my order before it ships?

    The placed order can be changed one hour after receiving the payment or orders (in the case of cash on delivery). All subsequent changes are not possible. You can return the ordered products within 14 days of receipt and exchange them for another size free of charge.

 

  • When will my order be shipped?

    Orders are usually shipped within 1-4 days after payment is received. The delivery period may be extended during holidays and periods when courier services are additionally burdened due to an increased number of packages (Christmas, Black Friday, etc.)

 

  • Where can I find information about past orders?

    Information about past orders can be found in your user account. If you previously ordered as a guest, information about past orders will not be stored on the website. However, for information about past orders, you can check the past order confirmations you received by email.

 

 

2. Frequently asked questions about shipping

 

  • Do you ship to my country?

    Of course, the distribution for us is performed by the DPD courier service under contract. Packages are delivered throughout Slovenia and Europe. The exact cost of delivery depending on the selected country can be found in the "Delivery" tab.

 

  • How long does it take for the order to arrive in my country?

    It usually takes 1 to 3 days from payment to ship, and delivery takes an additional 2 to 5 business days.

 

  • What should I do if my order has not yet been delivered?

    You can check the shipment information at the link https://www.dpd.com/si/sl/prejem-paketov/sledenje-paketu/ . To check the status of the package, you need the 14-digit tracking number of the package, which was sent to your email address.

 

  • Can I redirect my shipment to another address?

    If you contact us within two days of ordering, we can change the delivery address. When you receive a message that your shipment is on its way, you must arrange a rerouting with the delivery person.

    The DPD courier service allows the package to be redirected to another place or day. Do this by entering the parcel number in Follow My Parcel (https://www.dpd.com/si/sl/prejem-paketov/sledenje-paketu/). After that, you can choose the option when and where you want the courier service to deliver the package to you. When the package is redirected to another address, the delivery time of the package is extended by one or two working days.

 

  • Does the delivery cost also include import charges such as fees or customs charges?

    All orders from countries outside the EU may be subject to import duties and taxes, which must be paid on arrival and are not included in delivery charges. Customs fees vary between countries. If the buyer needs detailed information about customs charges, he can obtain this information from the local customs office.

 

  • I want to personalize my order with printing / embroidery. When will it be shipped?

    Personalized orders are processed individually. 5 to 7 working days, which our contractual partner needs for personalization, are then added to the standard delivery time. The exact delivery time depends on the time of year, the busyness of the printer and the order queue.

    You can see a more detailed description of personalization options in our online store. For additional information, we are available for you at info@work-foxx.com .

 

  • Do you have a branch where I can try on clothes before buying?

    Unfortunately, we don't have a store yet. If you or your employees want to try on the clothes before buying, write to us at info@work-foxx.com and we will provide you with sample products.

 

  • I would like to collect my order in person, where can I do this?

    Unfortunately, it is not possible to pick up the order in person without prior agreement. We strive to do business by mail. If possible, we will adjust the delivery method as much as possible.

 

 

3. Frequently asked questions payment

 

  • What means of payment do you accept?

    The online store allows the following payment methods:

    - by pre-invoice (UPN order), to the company's account;
    - payment or credit card (Mastercard, Visa, American Express);
    - via the PayPal system;
    - we also offer cash on delivery for orders in Slovenia.

 

 

4. Frequently asked questions about returns

 

  • Can I return or exchange a custom made product?

    No, custom products are non-returnable and non-refundable. We recommend that clothing be carefully tried on before personalization. After choosing the products, we will send you a visualization of the products for confirmation. After determining the final appearance, changes are no longer possible.

 

  • Can I return or exchange a product I bought on sale?

    Yes, you can return items purchased on sale as long as you do so within 14 days of purchase.

 

  • Can I return the product and exchange it for another one if the size I ordered does not fit?

    Yes. If the size of the product you received is not correct, please email us at info@work-foxx.com and let us know which size would be suitable for you so that we can exchange it.

 

  • How do I return purchased products?

    To return purchased items, please email us at info@work-foxx.com and send them to:
    Work Foxx, Jure Rajh s.p.
    Vreclova ulica 2
    2311 Hoče
    Slovenia
    Contact: +386 51 345 131

 

  • How long does it take to get a refund?

    The purchase price will be refunded immediately or at the latest within 14 days after receiving the notice of withdrawal from the contract.
    The Company may withhold the refund of payments received until the goods are returned or until the buyer provides proof that the goods have been sent back. Shipping costs for returned goods will not be reimbursed or included in the refund.

 

  • What are the deadlines for returns?

    The buyer must immediately or no later than 14 days after the notification that he withdraws from the order, return the goods to the company at the address of our warehouse: Work Foxx, Jure Rajh sp, Vreclova ulica 2, 2311 Hoče, Slovenia. The buyer is considered to have returned the goods on time if they have sent them before the expiry of the 14-day return period (the postmark must be within these 14 days).

    The only cost borne by the buyer in connection with the cancellation of the order is the direct cost of returning the goods. When returning the goods, the buyer also sends the invoice for the goods and personal data, as well as the bank account to which he wishes to receive the refund.

 

 

5. Frequently asked questions about the user account

 

  • Why is it good to create an account?

    By creating an account, you can manage your orders, personal information, discounts and loyalty program points. The company also offers certain benefits to registered users, about which you will be notified via e-mail.

 

  • Can I order products even if I don't have an account?

    You can shop in the Work Foxx online store as a guest or as a registered user. If you register and create an account, you can more easily track completed orders and simplify future ordering.

 

  • I don't remember my password.

    If you have forgotten your password, you can reset it. After clicking on the "login" button, the option to change the password is displayed. The online store will easily guide you through the change process.

 

  • Why do I have to enter my phone number?

    We need your phone number in case of questions regarding your order. Also, your number may be used by the delivery company to call.

 

  • What are your working hours?

    You can contact us 24 hours a day, 7 days a week and we will answer you as soon as possible.

 

  • Who can I contact if I have questions?

    You can always contact us via the contact form at the bottom of this page, send an email to info@work-foxx.com or call +386 51 345 131 .

 

 

6. Frequently asked questions about products and stock

 

  • How do I know if the selected product is in stock?

    All products you can order are in stock. Products that are not in stock cannot be ordered through our website. To find out when the product will be back in stock, please email info@work-foxx.com or call +386 51 345 131 .

 

  • Can I also order products that are currently out of stock?

    Of course, the website allows you to choose the option to be notified when the product is back in stock. For an exact delivery date, please email us at info@work-foxx.com and we will let you know when you can expect shipment. The products according to your order will be reserved and shipped as soon as they arrive at the warehouse.

 

  • What can I do if I can't find my size in the store?

    If you cannot find the desired product size in the online store, send an e-mail to info@work-foxx.com or call +386 51 345 131 . In addition to regular offers, certain manufacturers also have limited quantities of smaller and larger products in stock. Project production is also possible for certain products.

 

  • Is it possible to get your products completely in our company colors?

    If you need a sufficient number of products, project production can be done for you according to your wishes and dimensions. All you need is to choose the product you like and send us the color combinations you would like to include in your product. We will organize a consultation with the manufacturer for you, where details, delivery times and the price of the item will be determined.

Contact
Login to account
B2B registration
Take advantage of the benefits for registered customers!
Sign up
Cart
Your cart is currently empty.
Cart amount

0,00