Terms of business

General Terms and Conditions

The general operating conditions of the work-foxx.com online store are drawn up in accordance with the Consumer Protection Act (hereinafter: ZVPot), with the recommendations of the Chamber of Commerce and Industry and international codes for e-business.

The online store work-foxx.com (hereinafter the “online store”) is operated by the company Work Foxx, retail store by mail or on the Internet, Jure Rajh sp (hereinafter the company or Work Foxx, Jure Rajh sp). The general terms and conditions of business deal with operation, user rights and the business relationship between the company and the customer.

Company: Work Foxx, Jure Rajh sp (hereinafter the seller)
Address: Vreclova 2, 2311 Hoče, Slovenia, Europe
Tax number: SI 74889702 (the company is a taxpayer)
Identification number: 9260919000
Registration in the business register of Slovenia: 14.11.2022
Registration number in the business register: 316-07-05102-2022/2
Business account: DH d.d., Miklošičeva cesta 5, 1000 Ljubljana, Slovenija
IBAN: SI56 6100 0002 8999 855
SWIFT: HDELSI22

You must be over 18 years of age to purchase or use products from the work-foxx.com online store. By confirming your agreement to the general terms and conditions listed below, you also confirm that you are over 18 years of age.

The company undertakes not to set any contractual conditions that would be unfair to the consumer, in accordance with the provisions of the ZVPot. Unfair contract terms are void.

The relevant general terms and conditions of business are published on the website work-foxx.com in the footer of the website under “Terms and conditions of business”, they are also kept in physical form at the company’s headquarters. By publishing it on the website, it is considered that the buyer is aware of the general terms and conditions of business, and by concluding the sales contract, the buyer declares that he has read the general terms and conditions and is fully familiar with them.

Changes to the general terms and conditions of business

The company undertakes that any change to the general terms and conditions of business will be published on the website www.work-foxx.com with the effective date of the change. The general terms and conditions of business are binding in the form and with regard to the content that was accessible to the parties on the day of the conclusion of the contract.

In the event of a possible change to the general conditions, the changes become binding for the buyer from the day they become familiar with them. It is considered that the buyer is aware of the changes at the moment of publication of the change on the website www.work-foxx.com and upon receipt of the notification of the change. With this, it is considered that the buyer agrees to the change in the general terms and conditions.

If the buyer declares that he does not agree with the changed terms of business, the company has the right to withdraw from the contract.

In the event that an individual provision in the contract or general terms and conditions is invalid or unenforceable or if a legal gap arises, this does not affect the other provisions in the contract or general terms and conditions. In doing so, both parties agree that instead of an invalid or unenforceable or non-existent provision, a provision that is closest to the purpose or goal of the contract shall be used.

Availability of information

With the general terms and conditions of business, the company undertakes to always provide the customer with the following information:

Company identity (name and headquarters of the company, register number),
Contact information that enables the user to communicate quickly and efficiently (e-mail, telephone),
Essential characteristics of the goods,
Availability of products (each product offered on the website is available within a reasonable time)
Terms of delivery of products (method, place and deadline of delivery),
The prices must be clearly and unequivocally determined and it must be clearly shown whether they already include taxes and transport costs,
Method of payment and delivery,
Time validity of the offer,
The period during which it is still possible to withdraw from the contract and the conditions for withdrawal; in addition, also about if and how much it costs the customer to return the product,
Explanation of the complaint procedure, including all contact person information.

Use of language

In accordance with the first paragraph of Article 2 of the ZVPOT, the company conducts business with consumers in the Slovenian language. He uses his full company name and registered office in written communications. When labeling products, it provides the buyer with the necessary information regarding the characteristics, terms of sale, use and purpose of the product. This information is in a language that can be easily understood by consumers in the territory of the Republic of Slovenia. Instead of verbal language, the company also uses commonly understood symbols and images when labeling products.

When the business is also intended for foreigners, in addition to Slovenian, a foreign language is also used, in accordance with the first paragraph of Article 14 of the ZJRS.

Types of users

By registering at www.work-foxx.com , you become a member of the online store. Registered members and guests who make a quick purchase and do not need to register before purchasing have the right to purchase in the online store.

When registering in the online store, the visitor obtains a user name, which is the same as his e-mail address, and a password. If at any time the user wants to change his email address or password, he can do so in his user profile.

Product offer

The products offered through the online store are part of the offer of the company Work Foxx, Jure Rajh sp. Product prices are presented as retail prices and include Value Added Tax (VAT). Prices do not include shipping costs. From time to time, prices fluctuate according to current promotions and campaigns.

Due to the nature of online business, the range of products in the online store changes and is updated, which is why errors may occur. In order to be able to correct errors as quickly as possible, the company asks that the buyer informs them about them via the contact information published on the website.

We try to show the color of our products as accurately as possible in the pictures, but we cannot guarantee that the color display on your monitor will be the same as the live product.

The online store is supported by the company ARM DESIGN doo, which provides an online platform for the sale of our products.

Payment methods

The online store allows the following payment methods:

According to the pre-invoice (UPN order), to the company’s account
By payment or credit card (Mastercard, Visa, American Express);
Via the PayPal system
Cash on delivery

The company operates exclusively online. Purchase at the headquarters of the company Work Foxx, Jure Rajh sp, Vreclova 2, 2311 Hoče, is not possible. For legal entities, we offer a payment deferral of up to 30 days.

The company guarantees that the buyer, in the process of placing an order when concluding a contract at a distance using electronic means, expressly confirms that he agrees to pay by placing the order. The function that initiates the submission of an order is marked with the words “confirm order”. An obligation to pay the company is associated with placing an order.

Prices

Prices include value added tax (VAT)
Prices are valid at the time of placing the order and do not have a predetermined validity
Prices in the online store www.work-foxx.com are the same for both registered members and guests of the online store

The purchase contract between the provider and the buyer is concluded the moment the provider confirms the order (the buyer receives an email with the status “Order confirmed”). From this moment on, all prices and other conditions are fixed and apply to both the company and the customer.

The company will give the buyer the final price, which will include VAT, before concluding the contract or before the offer becomes binding for the buyer.

Changes to accounts

The general terms and conditions of business stipulate that after the subsequent change of the order from a natural person to a legal entity, the company does not charge additional costs for changing the account.

Promotional code

The promotional code brings various advantages (discounts on products, free shipping…) when purchasing and is limited in time. The active promotional code is published by the provider in a way that corresponds to the purpose of the provider’s marketing campaign. The provider does not guarantee that there is an active promotional code at the time of purchase.

You can find the active code on the front page of the advertising message, in an email or other media. The code brings various benefits. Any code is always limited in time, and must be used within a limited specified period, otherwise it is invalid.

How do I use a promotional code (coupon)?

A promotional code is an alphanumeric string of characters that the user enters before completing the order by entering it in the “promotional code” field. After that, the benefit attributed to the coupon is automatically activated in the system and the product basket shows that the coupon has been activated.

Purchase process

I. Product selection

On the website www.work-foxx.com, the user selects a product and clicks on the “Add to cart” link. The system informs him that the product has been successfully added to the cart. If he wants to continue shopping, he clicks on the upper right “x” and returns back to the online store. If he wants to complete the purchase, he clicks on the right link “Checkout” and the system takes him to the shopping cart.

II. Removing the product from the basket

On the website www.work-foxx.com , in the upper right corner, there is a shopping cart icon. After clicking on the icon, the user will see the products he added to the shopping cart on the right side of the website. The user clicks on the “-” for the product he wants to remove from the cart and returns it to the online store by clicking on the “x”.

III. Shopping cart

To complete the order, the user must select a payment method in the lower right corner. If the user has a valid discount code, enter it in the corresponding field above the payment selection and click the “use coupon” button.

In the fields, the user provides the required data (e-mail, first name, last name, address, city, postal code and phone number), which we need to confirm and complete the order and deliver the product. If the user has not yet applied the promotional code, he can enter it again in the upper right corner. The form enables the user’s data to be saved for the next order.

The user confirms his data by clicking the “continue” button and arrives at the page for calculating delivery costs. The user has the DPD delivery service available.

The products that the user added to the shopping cart while browsing the online store are displayed. The price of the product, the cost of postage, the value of VAT and the total cost to be paid are visible in the shopping basket even before the order is completed.

By clicking on the “continue” button, the user arrives at the page where he selects the type of payment (payment by advance invoice, credit card, paypal) and fills in the information. It also specifies the address for issuing the invoice. The user confirms the order by clicking on the “Confirm order” button

IV. Completion of the order

The user can review the provided delivery information, the payment method he has chosen and the contents of the shopping cart. If the order was successfully completed, the text “Thank you! Your order has been successfully completed.”

Purchase notification process

After placing the order, the buyer receives a notification by e-mail that the order has been accepted, and then in the next e-mail he receives the tracking number of his package.

The online store can call the customer on his contact phone number to check the data or to ensure the accuracy of the delivery.

The purchase process for legal entities is similar to that for natural persons, it is necessary to fill out a form with the company’s contact information and tax number.

The order

The sales contract between the provider and the buyer is concluded in the online store www.work-foxx.com at the moment when the provider sends the first email confirming his order. From this moment on, all prices and other terms of business are fixed and apply to both the provider and the buyer.

The concluded sales contract (ie the first electronic message about the status of the order) is stored electronically on the provider’s server and is available to consumers upon their written request.

The consumer’s right to withdraw from the contract – refund

In the case of contracts concluded at a distance, the consumer has the right to unequivocally and clearly notify the company at the email address info@work-foxx.com that he withdraws from the contract within 14 days of receiving the goods. He can do this without having to give a reason for his decision.

The buyer may inspect and test the received goods only to the extent that this is absolutely necessary to determine the actual condition and as is usually the case in stores. Any “testing” that deviates from the above can be considered as use of the goods. The buyer in accordance with the ninth paragraph of 43. d of Article ZVPot is responsible for a reduction in the value of the goods if the reduction is the result of conduct that is not absolutely necessary to determine the nature, properties and functioning of the goods.

On the basis of the fifth paragraph 43. Article ZVPot, the buyer has no right to withdraw in the case of personalized products. It is a product that is manufactured according to the exact instructions of the consumer and adapted to his personal needs. The company cannot offer refunds for the price of a personalized product that includes engraving, embroidery, printing or other modification.

The consumer must immediately or no later than 14 days after the notification that he withdraws from the order to the company return the goods to the address: Work Foxx, Jure Rajh sp, Parmova ulica 36, 1000 Ljubljana, Slovenia. The consumer is considered to return the goods on time if they are sent before the 14-day return deadline (the postmark is checked).

In case of withdrawal from the contract, the consumer shall cover the costs of returning the goods, if necessary. The only cost charged to the buyer in connection with the cancellation of the order is the direct cost of returning the goods. When returning the goods, the consumer also sends the invoice for the goods and personal data and the transaction account to which he wishes to receive the returned payment. The company will refund the payment immediately, or at the latest within 14 days of receiving the notice of withdrawal from the contract.

The company has the right to withhold the refund of the received payments until the returned goods are accepted or until the consumer provides proof that he sent the goods back. Postage costs for returning goods are non-refundable and the cost will not be included in the refund.

The buyer must return the product to the provider (Work Foxx, Jure Rajh sp) undamaged and in the same quantity. This does not apply if the item is destroyed, damaged, lost or its quantity reduced through no fault of the consumer.

If, due to use, the goods are returned without the original packaging or the goods are damaged, the company can assert a claim against the buyer for reimbursement of the reduction in the value of the goods.

In case of withdrawal from the contract where a promotional code was used or discount code, these funds are considered as a discount and are not returned to the user. Only the paid amount is returned to the user’s TRR.

Liability for material errors

The provider (Work Foxx, Jure Rajh sp) is liable for material defects that the item had when the risk passed to the buyer, regardless of whether he was aware of it or not. The seller is also responsible for those material defects that appear after the risk has passed to the buyer, if they are the result of a cause that existed before that. A slight material error is not taken into account.

A defect is material if it does not have the characteristics necessary for its normal use. A factual error can be asserted in the following cases:

if the thing does not have the properties necessary for the specific use for which the buyer is buying it, which was known to the seller or should have been known to him;
if the thing does not have properties or features that have been explicitly or tacitly agreed or prescribed;
if the seller has delivered a thing that does not correspond to the sample or model, unless the sample or model has only been shown symbolically.

Complaint due to material error

The buyer can, in accordance with 37a. Article ZVPot asserts its rights due to a material error if it informs the provider about the error no later than two months from the day the error was discovered. The buyer must describe the error in more detail in the error notification and allow the provider to inspect the item.

The buyer informs the provider about the defect via an email to info@work-foxx.com with pictures documenting the defects or a completed form specifying the defects. The company will respond to the consumer’s request in writing no later than eight days after its receipt.

The provider is not responsible for errors that occur after 2 years of purchase.

If the buyer has correctly informed the provider about the error and the provider admits the error, he has the right to request the provider to:

correct the defect in the goods
refunds part of the amount paid in proportion to the error
replaces defective goods with new, flawless goods
returns the amount paid.

Warranty

Work Foxx, Jure Rajh sp, guarantees the quality of the goods with an importer’s guarantee or of the manufacturer of the goods. Items have a warranty, if so stated on the warranty card. The guarantee is valid subject to the instructions on the guarantee sheet and upon presentation of the invoice. The warranty periods are indicated on the warranty sheets or on the invoice.

Warranty information is also provided on the article presentation page. If there is no warranty information, the item does not have a warranty or the information is currently unknown. In the latter case, you can contact us and we will provide you with up-to-date information.

In case of defects due to improper use, negligent handling, mechanical damage and defects in the event of force majeure, the warranty does not apply. Likewise, the warranty cannot be claimed in the event that the goods have been tampered with by foreign, unauthorized persons, in case of incorrect handling or negligent conduct.

To enforce the warranty, the buyer must contact the provider via email info@work-foxx.com . The buyer must explain the problem and provide proof of purchase (invoice, order confirmation…). The provider will review and process the request and see how it can solve the problem in the shortest possible time. Costs for material, spare parts, work, transfer and transport of the product, which arise when repairing defects or replacing goods with new ones, are paid by the provider.

Shipping costs

The provider ships products worldwide. Possible delivery methods, delivery times and delivery costs are defined here .

All orders from countries outside the EU may be subject to import fees and taxes, which must be paid upon arrival and are not included in shipping costs. Customs costs vary from country to country, and if he needs detailed information on customs costs, the provider will refer him to the local customs office.

Safety

Work Foxx, Jure Rajh sp, uses appropriate technological and organizational means to protect the transfer and storage of personal data and payments. Credit card authorizations are carried out in real time with immediate verification of data from banks. Card information is not stored on the server.

Protection of personal data

The provider undertakes to permanently protect all personal data of the user.

The provider keeps the IP addresses of all visitors to the www.work-foxx.com online store indefinitely. In the case of buyers, it also stores: first and last name, e-mail address, contact phone number, primary address and delivery addresses, country of residence, gender, time and date of purchases and archive of communication with the provider.

The provider will use personal data exclusively for the needs of fulfilling the order (sending informative material, offers, invoices) and other necessary communication. Under no circumstances will the user’s data be given to unauthorized persons.

The user himself is also responsible for the protection of personal data, namely by ensuring the security of his username and password and the appropriate software (antivirus) protection of his computer.

legal notice

The online store and all information on it, product images, graphic and video elements on the website are protected and may not be reproduced or used without prior written permission.

Limitation of liability

The provider makes every effort to ensure that the information published on the website is up-to-date and correct. Nevertheless, the characteristics of the products, the delivery time or the price can change so quickly that the online store sometimes fails to correct the information on the website. In such a case, the provider will inform the customer about the changes and allow him to withdraw from the contract or replace the ordered product.

Exclusion of liability

The provider reserves the right to disable the website or disable access to it due to technical or other problems and maintenance. This also means disabling or hindering the use of the online store. In the event of technical problems on the website, it reserves the right to cancel the orders placed, which were affected by the technical error. In case of order cancellation, the buyer will be notified as soon as possible and will be informed of further steps. The buyer must ensure adequate protection of the equipment (antivirus, etc.) before accessing and using the website. The buyer must ensure adequate security and confidentiality of the data used to register on the website (e-mail address, password).

Complaints and disputes

The provider respects the applicable European legislation on consumer protection and tries to fulfill its duty to establish an effective complaint handling system and to designate a person with whom, in case of problems, the buyer can contact by phone or e-mail.

The complaint is submitted via the email address info@work-foxx.com . The complaint handling procedure is confidential and includes: receiving the complaint, verifying the complaint, handling the complaint and replying to the consumer regarding the complaint. The company will confirm that it has received the complaint as soon as possible, or at the latest within 8 days. The consumer will then be notified of how long it will take to process it and keep him/her informed throughout the process.

The provider is aware that an essential feature of a consumer dispute, at least as far as judicial resolution is concerned, is its disproportion between the economic value of the claim and the costs incurred in resolving the dispute itself. This is also the main obstacle for the consumer not to initiate a dispute before the court. Therefore, we do our best to resolve any disputes amicably.

In the case of judicial settlement of disputes, the court of the consumer’s permanent residence is competent.

Out-of-court settlement of consumer disputes

The provider strives to resolve any disputes amicably. The provider offers the possibility of out-of-court dispute resolution and other legal remedies that are used for companies, as well as their availability according to 43b. Article ZVPot.

In accordance with legal norms, the Provider does not recognize any provider of out-of-court resolution of consumer disputes as competent for the resolution of a consumer dispute that the consumer could initiate in accordance with ZIsRPS. Access to the platform for online resolution of consumer disputes is available via the link .